Power and sound issues are often resolved with a simple reset. If you’re having difficulty, try resetting:

1. Connect your Powerbeats² Wireless to a power source.
2. Hold down both the power/connect button and the volume down button.
3. Count to 10, then release.

You can also try Bluetooth troubleshooting or sound troubleshooting for headphones and earphones.

UPDATES

If you’ve reset your Powerbeats² Wireless and you’re still having problems, check to see if there is an update using Beats Updater.